I've Got Questions

VABBVoice Questions

Open AllClose All
What do I need to start with VABBVoice Service?
A qualifying Broadband Internet service and a telephone. That’s all you need!
Can I use my existing phone equipment?
Yes, you can use your existing phone equipment with VABBVoice Service. Once VABBVoice is activated, you do not need to have your computer turned on to make or receive calls. Just pick up your phone and start dialing.
Can I call people who don’t have VABBVoice Service?
Yes. You can make and receive calls just like you would with your regular phone service.
What is provided with my VABBVoice Service?
We provide the necessary equipment to convert your existing telephone to VABBVoice Service
Once I sign up, when will I be able to use the VabbVoice?
Typically, the service is available within 48 hours.
May I keep my current phone number?
YES. It will take approximately two weeks to transfer an existing number. During the transfer period we can provide you with a temporary number. We can also provide new telephone numbers, including telephone numbers in other calling areas.
What calling features are included with VABBVoice Service?
Some of the plans most popular calling features are:
  • Call Forwarding
  • Three Way Calling
  • Speed Dialing
  • Last Number Redial
  • Call Waiting
  • Caller ID
  • Voice Mail integrated with your email
  • and more!
Will I have 911 Service?
YES. See the VABBVoice Service includes 911 service.
What about international calls and directory assistance?
Directory assistance calls are included. View our international calling rates
What if I already have a telephone or telephone adapter capable of IP based calling?
You are one-step ahead! If you already have a SIP based telephone or telephone adapter you may use VABBVoice Service. We can provide you with configuration settings for most SIP based customer premise equipment however we do not provide technical support for equipment that is not installed by VABB. Sales tax, Universal Service Fund fees, 911 surcharges, and Regulatory Recovery fees will be charged when applicable. All plan activation fees are based on the assembly of services required.  Please contact us at 877-299-VABB (8222) or 540-829-1700 for more information about each of our plans.
Do you have a VABBVoice Service plan for businesses?
YES. We offer VABBVoice for Business Service. Please contact us at 877.299.8222 or visit our business plans for more information about the business service plan.